Refund & Returns Policy

At Dinari Perfumes, customer satisfaction is our top priority. We take great care to ensure the quality and authenticity of every fragrance we sell. This Refund & Returns Policy explains how we handle exchanges, refunds, and returns for purchases made on dinariperfumes.co.za


1. Returns Eligibility

Due to the nature of our products, we only accept returns for items that are:

  • Unopened, unused, and in their original packaging

  • Returned within 7 days of delivery

  • Accompanied by proof of purchase (order confirmation or receipt)

For hygiene and safety reasons, perfumes that have been opened, tested, or used cannot be returned or refunded.


2. Incorrect or Damaged Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of receiving your order.

We’ll gladly:

  • Replace the product at no extra cost, or

  • Offer a refund if the item is no longer available

To process a replacement or refund, please send:

  • A clear photo of the damaged or incorrect item

  • Your order number and full name.


3. Refund Process

Once your return is approved:

  • Refunds will be issued to your original payment method

  • It may take 5–10 business days for the refund to reflect, depending on your bank or payment provider

Shipping costs are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item).


4. Exchanges

If you wish to exchange an item (e.g., for a different fragrance or bottle size), please contact us within 7 days of delivery.
The product must be unopened and unused.
You will be responsible for any return shipping costs and price differences for the exchanged product.


5. Non-Returnable Items

For hygiene and quality assurance, the following cannot be returned or refunded:

  • Opened perfume bottles

  • Gift cards or promotional vouchers

  • Sale or clearance items (unless defective)


6. Cancellations

Orders can only be canceled before they are dispatched. Once an order has shipped, it cannot be canceled.


7. How to Initiate a Return or Refund

To request a return, refund, or exchange, please contact us.

Please include your order number, contact details, and a brief description of the issue.


8. Our Commitment

We’re committed to ensuring your satisfaction with every Dinari Perfumes purchase. If you’re unhappy for any reason, we encourage you to reach out — we’ll do our best to make it right.